Our Refund Policy
After you accept delivery of a Product from us, if you are not 100% satisfied with the Product (because it is defective or otherwise), you may request a Hanna Health SD credit redeemable through your account for the future purchase of a Product of equal value thereto (a “Credit”) or a refund therefor within seven days of delivery by sending an email to HHfitnessfun@gmail.com. If part of a Product is defective, we reserve the right to decide in our discretion whether we will provide you with (A) a Credit or a refund in an amount equal to the value of the defective portion(s) or (B) a Credit or a full refund in an amount equal to the full value of the Product. The full refund option does not apply to orders larger than $100 and we reserve the right to reject requests deemed to be fraudulent.
If you refuse delivery of a Product from us because you skipped, paused or canceled the order prior to the Deadline for that order, and you are able to provide documentary evidence of such skip, pause or cancelation (for instance, a time-stamped email), we will process a Credit or a full refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your cancelation request.
If you refuse delivery of a Product from us for any other reason, we will notify you within a reasonable period of time whether you are entitled to a Credit or a refund (and, if so, the amount) by phone or e-mail. If we determine that you are entitled to a Credit or a refund, we will process such Credit or refund within 30 days of communicating our decision to you.
We usually provide refunds using the same method that you used to pay for your purchase.
You may request to cancel your order for a full refund, up to 72 hours before the date and time of the delivery. Cancellations between 25-72 hours before the delivery may transferred to a different date/time to be delivered. Cancellation requests made within 24 hours of the order product date/time may not receive a refund nor a transfer. When you purchase products, you agree to these terms.